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Issue Possible Cause
There is static or
snow in the
picture.
Digital television is all or nothing; the picture
is crystal clear, or there isn’t one. Static means
there is interference between the digital tuner
and the television screen. If you use a digital
converter, one of the connections or the cable
between the converter and television may be
bad, or the channel is analog. When using a
converter box, make sure the TV set and the
output channel of the converter box are on the
same channel.
I am not getting
channels.
Several things can cause this:
• There is a faulty connection between the
antenna and the converter box.
• The matching transformer may have come
loose from the antenna.
Try running a new channel scan on the TV or
converter box. Try the antenna in a new
location. Something may be obstructing the
signal.
One channel is
missing.
Try turning the antenna 10 or 20 degrees in
either direction to avoid reflection or for
better peak on the signal.
The picture/sound
freezes while I am
watching TV, or
there are boxes in
the picture.
This is often caused by a weak or
intermittent signal. Try moving the antenna
to a better location or aiming it directly at the
tower for this channel.
Troubleshooting
Amplifying the Signal
The signal received at the antenna is all the signal the system will ever
have; amplifiers can only prevent losing this signal as it runs to one or
more televisions. Therefore, mounting location and direction are very
important. An amplifier or proamplifier may be required if either of the
following applies:
If you have questions, contact Winegard at 800-288-8094.
11
• The cable between the antenna and the television is
longer than 50 feet.
• More than one television is connected to the antenna.