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Troubleshooting
ANTENNA CONNECTION FAILED Check the data cable connection on the back of the interface box. It may not be
connected properly.
EL HOME FAILURE Something is preventing the mount from raising as it attempted to find the HOME
position. Look for obstructions if the unit has recently been manually raised or if
the electronics have been replaced. The calibration may need to be reset. Contact
Winegard Technical Support at help@winegard.com or 1-800-788-4417.
AZ MOTOR STALLED Something is preventing the mount from rotating; look for obstructions. If
there is no obvious obstruction, contact Winegard Technical Support at help@
winegard.com or 1-800-788-4417.
EL MOTOR STALLED Something is preventing the mount from raising or lowering; look for
obstructions. If there is no obvious obstruction, contact Winegard Technical
Support at help@winegard.com or 1-800-788-4417.
SK MOTOR STALLED Something is preventing the reflector and LNBF from rotating; look for
obstructions. If there is no obvious obstruction, contact Winegard Technical
Support at help@winegard.com or 1-800-788-4417.
STOW FAILURE
ANT NOT STOWED
The TRAV’LER antenna is not stowed. Do not try to move the vehicle. Try to
stow the TRAV’LER antenna again. If it fails again, check for obstructions.
STOW FAILURE
STOW UNKNOWN
Check the data cable connection on the back of the interface. It may not be
connected properly.
AZ MOTOR RUN REVERSE Contact Winegard Technical Support at help@winegard.com or 1-800-788-4417.
EL MOTOR RUN REVERSE Contact Winegard Technical Support at help@winegard.com or 1-800-788-4417.
SK MOTOR RUN REVERSE Contact Winegard Technical Support at help@winegard.com or 1-800-788-4417.
AZ MOTOR RUNAWAY Contact Winegard Technical Support at help@winegard.com or 1-800-788-4417.
EL MOTOR RUNAWAY Contact Winegard Technical Support at help@winegard.com or 1-800-788-4417.
SK MOTOR RUNAWAY Contact Winegard Technical Support at help@winegard.com or 1-800-788-4417.
NO LNB VOLTAGE The TRAV’LER antenna is not seeing the required 12–18VDC needed to power
the LNBF. Check the coax connections. If these are all connected properly,
contact Winegard Technical Support at help@winegard.com or 1-800-788-4417.
UNKNOWN ERROR ###### Contact Winegard Technical Support at help@winegard.com or 1-800-788-4417.
C MOTOR NOT FOUND Contact Winegard Technical Support at help@winegard.com or 1-800-788-4417.
ANTENNA WILL NOT
AUTOMATICALLY STOW
See emergency manual stow instructions in the operation manual.
Press “Cancel” until out of the
receiver menu.
You are now ready to watch TV!
Verify that the check switch resulted
in a switch type of DPP1K.2 and
that there is a green ‘OK’ status on
Satellite 110, 119, and 129.
If the receiver shows a switch type
of DPP1K.2, then a check switch
test is not necessary. If it does not
show a switch type of DPP1K.2, then
make sure there are no checkmarks
by “SuperDISH” or “Alternate,” and
select “Test.”