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Media Server User’s Guide 347
CHAPTER 20
Troubleshooting
20.1 Troubleshooting Overview
This chapter offers some suggestions to solve problems you might encounter. The potential
problems are divided into the following categories.
• Power, Hardware, Connections, and LEDs
• NAS Starter Utility
• NSA Login and Access
• I Cannot Access The NSA
• Users Cannot Access the NSA
• External USB Drives
• Firmware
• File Transfer
• Networking
• Some Features’ Screens Do Not Display
• Media Server Functions
• Download Service and Broadcatching Functions
• Web Publishing
• Auto Upload
• Package Management
• Backups
• Google Drive
20.2 Power, Hardware, Connections, and LEDs
The NSA PWR LED does not turn on (no LEDs are on).
• Make sure the NSA is turned on.
• Make sure you are using the power adaptor or cord included with the NSA.
• Make sure the power adaptor or cord is connected to the NSA and plugged in to an appropriate
power source. Make sure the power source is turned on.
• Turn the NSA off and on.