Troubleshooting and routine maintenance
135
C
Document Jam The document was not inserted
or fed properly, or the document
scanned from the ADF was too
long.
See Document jams on page 140 or Using
the automatic document feeder (ADF)
on page 21.
DR Mode in Use The machine is set to Distinctive
Ring mode. You cannot change
the Receive Mode from Manual to
another mode.
Set Distinctive Ring to Off. (See Turning off
distinctive ring on page 56.)
Drum Error The corona wire on the drum unit
needs to be cleaned.
Clean the corona wire on the drum unit. (See
Cleaning the corona wire on page 151.)
The drum unit has reached the
end of its life.
Replace the drum unit. (See Replacing the
drum unit on page 158.)
Duplex Disabled The duplex tray is not installed
properly.
Remove the duplex tray and install it again.
Fuser Error The temperature of fuser unit
does not rise at a specified
temperature within specified time.
Turn the power switch off, wait a few
seconds, and then turn it on again. Leave the
machine for 15 minutes with the power on.
The machine can be turned off for
approximately 60 hours without losing faxes
stored in the memory. (See Transferring your
faxes or Fax Journal report on page 139.)
The fuser unit is too hot.
Jam Duplex The paper is jammed in the
duplex tray.
(See Paper jams on page 142.)
Jam Rear The paper is jammed in the back
of the machine.
(See Paper jams on page 142.)
Jam Inside The paper is jammed inside the
machine.
(See Paper jams on page 142.)
Jam MP Tray The paper is jammed in the MP
tray of the machine.
(See Paper jams on page 142.)
Jam Tray 1
Jam Tray 2
The paper is jammed in the paper
tray of the machine.
(See Paper jams on page 142.)
No Paper The machine is out of paper or
paper is not properly loaded in the
paper tray.
Do one of the following:
Refill the paper in the paper tray or MP
tray.
Remove the paper and load it again.
No Response/Busy The number you dialed does not
answer or is busy.
Verify the number and try again.
No Toner The toner cartridge or the drum
unit and toner cartridge assembly
is not installed properly.
Re-install the toner cartridge or the drum unit
and toner cartridge assembly.
No Tray The paper tray is not completely
closed.
Close the paper tray properly.
Error Message Cause Action
