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• Cannot specify next words for filename. \:;?”<> |.
Cause: The specified filename contains one or more of the following
characters: \:;?”<> |.
User response: Enter a file name that does not contain the above characters. Then,
make the settings again.
• The image scanner cannot be found.
Cause: Possible causes include the following: an image scanner that is not
supported by this driver has been connected, no image scanner has
been connected, or the cable is not connected.
Otherwise, the initial values of the image scanner were overwritten
while the driver was open.
User response: Check the connection of the image scanner. Also be sure to close the
driver before using the initial value adjustment utility in the image
scanner.
• The specified image scanner is being used.
Cause: The image scanner may be already in use by another application, or
the TWAIN driver may have been started twice.
User response: User response: After all applications are terminated, restart the image
scanner for scanning.
• An input-output error occurred in the image scanner.
Cause: A fault occurred during the scan operation of the image scanner.
There may be a fault in the image scanner itself.
User response: Turn off the power of all devices, then turn on the power of the
computer before turning on the scanner and retry scanning. If the
error still occurs, contact the retail store where the image scanner was
purchased, or the nearest service center.
• Paper jammed in the ADF
Cause: A paper jam occurred in the device.
User response: Turn off the power of the device, then remove the paper from inside
the device. Removing the paper by using excessive force will result
in device failure, so be careful.
• The hopper tray is open. Reinsert the document and close the tray.
Cause: The document tray is open.
User response: For double-sided scan, close the document tray.
