Chapter 10 Troubleshooting 73
Controller Is Not Responding
If this message pops up when you click on OK after selecting the Interface Type during
Hardware Setup (under the WinView/32 Setup menu), the system has not been able
to communicate with the camera. Check to see if the Temperature/Power Supply unit has
been turned ON and if the interface card, its driver, and the interface cable have been
installed.
• If the Temperature/Power Supply unit is ON, the problem may be with the
interface card, its driver, interrupt or address conflicts, or the cable connections.
• If the interface card is not installed, close WinView/32 and turn the
Temperature/Power Supply unit OFF. Follow the interface card installation
instructions in Chapter 3 and cable the interface card to the "High Speed Serial"
port on the rear of the camera. Then do a "Custom" installation of WinView/32
with the appropriate interface component selected: "PCI Interface" or "ISA
Interface", depending on the interface card type. Be sure to deselect the interface
component that does not apply to your system.
• If the interface card is installed in the computer and is cabled to the "High Speed
Serial" port on the rear of the camera, close WinView/32 and turn the
Temperature/Power Supply unit OFF. Check the cable connections and tighten
the locking screws if the connections are loose.
• If the interface card was installed after WinView/32 has been installed, close
WinView/32 and do a "Custom" installation of WinView/32 with the appropriate
interface component selected: "PCI Interface" or "ISA Interface", depending on
the interface card type. Be sure to deselect the interface component that does not
apply to your system.
Error Indicator Lights on Temperature/Power Supply
The red ERROR indicator on the front panel of the Temperature/Power Supply will
light when a temperature-control error condition is detected. At the same time, the
temperature control loop will shut down independent of the setting of the Temperature
Control On/Off switch. When this happens, the temperature will begin rising towards
ambient, even though the yellow STATUS indicator remains lighted and even if the
error condition is corrected. It is always necessary to cycle the power before normal
temperature control operation can be re-established. Ordinarily you would turn off the
power, identify and correct the error condition, and then turn the power back on and
operate as usual.
Note: You may have to wait until the internal temperature of the camera reaches a
certain temperature before you can resume temperature control.
Possible causes of an error indication include:
• The connector locking screws for the cable between the Temperature/Power Supply
and the Camera need to be tightened. Check the locking screws and handtighten
them if they are loose.
• The internal temperature of the camera has gotten too high, such as might occur if
the operating environment is particularly warm or if the user is attempting to operate
