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10 Help and tips
Failure Possible cause Solution
The television does not function
Is the power cable connected to the
mains supply?
Check the power cable.
Is the Power On/Off button on? Check if the On/Off button is on.
Poor picture quality
Is the antenna cable connected? Check the antenna cable.
If you are using a satellite antenna, is it
well adjusted?
Have the antenna adjusted.
Antenna may be affected by two
connected external devices.
Try disconnecting one of the devices.
It may need fine tuning. Perform fine tuning.
Picture settings are not correct.
Adjust Brightness, Contrast and
Colour.
Shadow and reflection in the
picture.
Channel setting
Perform automatic, manual channel
setting or fine tuning.
Antenna Check antenna cable and system
No picture
Is there any damage to the antenna
cable?
Check the antenna cable.
Are you sure you pressed the correct
button on your remote control?
Press the PR+ or PR- button to turn
on the TV.
No colour.
Colour intensity level is at the lowest
setting.
Increase the colour.
Broadcast system setting (if setting
choice is available)
Select the broadcast system.
Problem in channel broadcasting. Test with another channel.
No or defective teletext
Television channel (no teletext) or
antenna system.
Test another channel for fine tuning and
shadowy pictures
Very weak signal Check the antenna system.
No sound
Temporary sound mute may be on Try pressing the mute button
Is the sound turned down? Turn on the volume with Vol + button.
Remote control does not work
Are the batteries correctly placed? Place the batteries correctly.
Are batteries exhausted? Replace the batteries with new ones.
Is there any obstacle between the
remote control and television?
If yes, remove it.
Picture is not visible after turning
on the TV
Child lock is active. Disable the child lock.
If your television does not work properly even though you tried the above mentioned solutions,
try turning it on and off again. If you cannot start your television even though you have applied
all noted methods, refer to the dealer or authorised service from where you purchased the
product. Never attempt to repair a faulty TV yourself.