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724-746-5500 | blackbox.com
724-746-5500 | blackbox.com
Page 43
ACX1MT
Chapter 6: Troubleshooting
6. Troubleshooting
6.1 Blank Screen
CPU module, rear view CON module, rear view
Figure 6-1. Blank screen.
Table 6-1. Blank screen troubleshooting.
Diagnosis Possible Reason Measure
LED 3 off Power supply • Check power supply units and the connection to the power network.
LED 1 on or LED 2 off Connection between the CON unit and the CPU unit • Check interconnect cables and connections.
CPU unit: LED 3 red or yellow No video signal detected by source (computer, CPU)
• Check DVI-D cable to CPU.
• Download DDC information from console monitors (see Chapter 5).
Reboot CPU if necessary.
CON unit: LED 3 red or yellow
No monitor detected
• Check connection, length, and quality of the DVI-D cable to monitor;
tighten cable thumbscrews.
No video signal detected from CPU unit
• Check connection, length, and quality of the interconnect cables
between the units.
• Download DDC information from console monitors (see Chapter 5).
Reboot CPU if necessary.