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Troubleshooting
Problem
Possible cause
What to do
The unit standby light is
not on
No signal found
No sound
Mosaic blocks in picture
or picture freezes
No response to
remote control
Scrambled channel
message
Locked out
After moving your Set Top
Box to another room,
you find that you have
lost the reception signal.
BAD disc is displayed
No disc is displayed
Mains lead unplugged
Aerial is not connected correctly
or has been damaged or misaligned
Mute function maybe on, your audio
connections may not be connected
firmly or you may need to adjust the
volume.
Aerial may not be compatible
Channel is scrambled
Set Top Box is off
Remote Control not aimed
correctly
Front panel obstructed
Remote control batteries are
inserted incorrectly
Remote Control batteries
exhausted
Make sure that the mains power
is connected firmly and that the
power is switched on.
Check aerial
Turn off Mute function if it is activated.
Check that your audio cables are connected
firmly and correctly and ensure the volume
level and setting are set to appropriate levels.
Check your aerial has been connected
correctly, then contact a local antenna
repair consultant to check your aerial
properly.
Conduct a Factory Reset and then
rescan for all available channels.
Enter the universal password “ 000000” and
this will unlock your Set Top Box and allow
you to enter a new password.
Plug in and turn on Set Top Box
Aim Remote Control at front
panel
Check for obstructions
Check batteries direction
Replace remote control
batteries
Try a direct feed from the
antenna
The aerial feed may come
through a distribution system
which may reduce the digital
signal now received by the
receiver
Ensure the disc is not warped, damaged or deformed.
Ensure the disc is not badly stained or damaged.
Ensure the disc format is compatible with the player.
Please check whether you have tried to play a software CD.
If so, please restart the player.
Ensure you have put the disc on the tray.
Ensure the disc is not upside down.
Ensure the disc is not distorted, stained or scratched.
22
Forgotten channel
lock code
If you experience problems with your Set Top Box/DVD Player, we recommend you follow
the below suggestions first which are outlined to assist you with any basic issues. If you
continue to have problems we recommend you contact the Bush service and Warranty Toll
Free Number - 1800 509 394.