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Chapter 9: Using the VAR View Screens
Viewing Device Snapshots
Linksys One Communications Solution
This feature provides a way to manually migrate a single customer account from one Service
Node to another.
To change the account information of your customer:
1. Click the VAR View > SN Account tab.
2. Type a new Service Provider ID, Customer Number, and Password.
3. Click Commit and Restart. Your system will reset which may affect your applications and
services.
To test your customer’s account, click Test. A window will open and display the results of the
test.
Viewing Device Snapshots
The Services Router collects logs of the network and device status. In the event you need to
contact Linksys One support to troubleshoot a problem, the support engineer may ask you to
send them these logs for debugging purposes. Here’s how you do that:
1. Click the VAR View > Device Snapshots tab.
2. Choose the IP address for the device from the Send Snapshot drop down box.
3. Type the e-mail address of the support engineer in the “to E-mail address” field.
4. Click Send.
CAUTION: This feature should be used
only under the direction of Linksys One
Technical support.