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Questions & Answers 41
Questions & Answers A
Questions? Did we forget to tell you something? We have compiled some the
most common questions and their answers here. We hope they help!
Q I had a signal but now I am getting a message “Searching for satellite
signal. To access related utilities, press
SELECT.” What happened?
A Rain clouds and snow can affect the satellite signal reception. This loss of
signal is temporary. Also check for new growth on trees and bushes that
could be blocking the signal. One other possibility is that the wind or
someone has moved the satellite dish antenna.
Q Why can’t I control my TV?
A Before you can control your TV, VCR, or any other device besides your
satellite receiver, you must program your remote control to match your
different devices. See Chapter 3 – Using the remote control in this manual
for specific instructions. If you have already successfully programmed your
remote control, try pressing the appropriate device key to put your remote in
the proper mode. Then try controlling that device. Also, make sure that the
batteries in the remote control are good.
Q My satellite receiver does not respond when I press keys. What’s wrong?
A Most likely, if the front panel keys work but the remote control doesn’t
work, try pressing the
SAT button before trying to control the digital satellite
receiver. If that doesn’t work, press the
SAT and MUTE buttons together and
try again. If that doesn’t work, or if the front panel buttons don’t work
either, unplug your digital satellite receiver for 30 seconds, then plug it back
in. Your satellite receiver is a computing device. It is susceptible to erratic
changes in power and/or signal, just as any other computer, and these
sudden changes can cause it to become “confused.”
Q Some channels look good, while others freeze or indicate that no signal is
available. What’s wrong?
A The most common causes for this behavior relate to an improperly
grounded satellite cable. Check the cable between your digital satellite
receiver and the satellite dish antenna. Confirm that RG-6 (not RG-59)
cable is used and does not exceed 100 feet in length. Longer cable runs
require amplification. This special amplifier is available from your dealer.
Q I’m getting a message to call some extension. Why?
A There are many different reasons for this. If you want to watch the channel
that is displaying the message, call DIRECTV at 1-800-531-5000.
Q Why don’t I have an on-screen offer to purchase pay per view programs?
A There are three possibilities; your digital satellite receiver must be
connected to a phone line and it is not, or DIRECTV doesn’t realize that
your phone line is connected or has disabled your ability to make on-screen
purchases. Call DIRECTV at 1-800-531-5000 for assistance.