Filter
Top Products
Hughes Network Systems (HNS) provides the following limited
equipment warranty on this equipment.
This limited warranty is in lieu of all other warranties, whether express,
implied, or statutory, including, without limitation, the implied warranties
of merchantability and fitness for a particular purpose. HNS shall not be
liable for damages in excess of the purchase price of the product less
reasonable amount for use and wear, or for any incidental, special,
punitive, or consequential damages of any nature whatsoever, or for any
delays, loss of use, time, profits, revenue or savings, any commercial loss,
inconvenience, damage to buyer’s or to other person’s property, arising
from the use or inability to use the product, or otherwise for any failure to
perform.
HNS neither assumes nor authorizes any customer care center or any other
person or entity to assume any other obligation or liability beyond that
which is provided for in this limited warranty. No oral or written
information or advice given by HNS, its dealers, distributors, agents or
employees, shall create a warranty or in any way increase the scope of this
warranty.
Some states do not allow the exclusion or limitation of incidental or
consequential damages, or limitations of implied warranties, so the above
limitations or exclusions may not apply to Purchaser.
This Limited Warranty gives specific legal rights to Purchaser, and
Purchaser also may have other rights which may vary from state to state.
Your Hughes manufactured DIRECTV
®
Digital Satellite Receiver,
Satellite dish Antenna, and Remote Control are warranted against defects
in materials and workmanship for parts and labor.
This limited warranty does not cover:
• a unit that has been modified
• damage from misuse, negligence, or accident
• any installation, or damages caused by installation
• shipments to HNS that are damaged in transit
• removal and reinstallation of equipment for repair
• loss of programming
• cost of shipping to HNS
• batteries or cables after installation
• acts of God
This limited warranty is not transferable and is valid only in the United
States.
If you have any questions or encounter any problems, you may contact
your authorized HNS dealer or call our Customer Care Center, at
1-800-274-8995. To ensure prompt and efficient service, please have your
model and serial numbers handy. Space to note these numbers is provided
inside the front cover of this manual. In the event of repair or replacement,
you will need these numbers, along with your bill of sale.
If your equipment requires repair or replacement, you can:
• contact your authorized HNS dealer or call our Customer Care Center
to find the authorized service center nearest you.
OR
• choose the “replace after receipt” option, whereby you must ship HNS
your defective equipment and, once your unit is received, a new or
refurbished unit (at the sole discretion of HNS) will be shipped to you.
1. Call the Customer Care Center. The Customer Care technician will
give you an RMA (Return Merchandise Authorization) and a mailing
address for returning your unit.
2. If you are returning the digital satellite receiver, please keep your
access card and return only the digital satellite receiver.
3. Pack the unit in the original box and packing material, if possible, or in
other packaging that provides adequate protection for shipping. Include
your name and address, the model number, the serial number, and a
copy of the bill of sale.
4. Write: "Attention: RMA #" (the number given to you by the Customer
Care technician) on the return shipping label.
5. Insure the shipment for the full replacement value.
Limited Warranty
Provisions
Part HAH-SA
Satellite
Receiver
HBH-SA
Satellite
Receiver
HRMC-11,
HRMC-12
Remote
Control
HANT-XX
Dish and
LNB(s)
Warranty
Period
1 year parts,
90 days
labor
1 year parts,
90 days
labor
90 days
parts
1 year
parts
Service
Return Procedures
Packing Instructions for Equipment to be Returned