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REPAIR OR REPLACEMENT POLICY
If the DIRECTV Universal Remote Control does not function
properly, DIRECTV will, at our sole discretion, repair or
replace the DIRECTV Universal Remote Control, provided
that:
a. You are a customer of DIRECTV and your account is in
good standing; and
b. The problem with the DIRECTV Universal Remote
Control was not caused by abuse, mishandling, alter-
ation, accident, failure to follow operating, maintenance
or environmental instructions set forth in this User
Guide, or service performed by someone other than
DIRECTV.
THE DIRECTV UNIVERSAL REMOTE CONTROL IS PRO-
VIDED ON AN AS IS, AS AVAILABLE BASIS, SOLELY FOR
YOUR NON-COMMERCIAL, RESIDENTIAL USE. DIRECTV
DOES NOT MAKE ANY REPRESENTATIONS OR WAR-
RANTIES OF ANY KIND, WHETHER STATUTORY,
EXPRESS OR IMPLIED, REGARDING THE DIRECTV UNI-
VERSAL REMOTE CONTROL, INCLUDING ANY IMPLIED
WARRANTY OF MERCHANTABILITY, NONINFRINGE-
MENT OR FITNESS FOR A PARTICULAR PURPOSE OR
IMPLIED WARRANTIES ARISING FROM A COURSE OF
DEALING OR COURSE OF PERFORMANCE. DIRECTV
EXPRESSLY DISCLAIMS ANY REPRESENTATION OR WAR-
RANTY THAT THE DIRECTV UNIVERSAL REMOTE CON-
TROL WILL BE ERROR FREE. NO ORAL ADVICE OR
WRITTEN INFORMATION GIVEN BY DIRECTV, ITS
EMPLOYEES, AND LICENSORS OR THE LIKE SHALL CRE-
ATE A WARRANTY; NOR SHALL CUSTOMER RELY ON
ANY SUCH INFORMATION OR ADVICE.
UNDER NO CIRCUMSTANCES, INCLUDING NEGLIGENCE,
SHALL DIRECTV OR ANYONE ELSE INVOLVED IN
ADMINISTERING, DISTRIBUTING, OR PROVIDING THE
DIRECTV UNIVERSAL REMOTE CONTROL BE LIABLE
FOR ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSE-
QUENTIAL DAMAGES, INCLUDING, WITHOUT LIMITA-
TION, LOSS OF REVENUES OR INABILITY TO USE THE
DIRECTV UNIVERSAL REMOTE CONTROL, MISTAKES,
OMISSIONS, INTERRUPTIONS, DEFECTS, FAILURE OF
PERFORMANCE, EVEN IF DIRECTV HAS BEEN ADVISED
OF THE POSSIBILITY OF SUCH LOSSES.
Because some states do not allow the exclusion or limitation
of liability for consequential or incidental damages, in such
states, DIRECTV’s liability is limited to the greatest extent
permitted by law.
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