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POST RECEIPT EXCHANGE PROGRAM
You may choose to ship the equipment to us at your cost. To provide
faster service, upon receipt of your equipment you will be shipped a
replacement. Your original equipment will not be available for return.
The equipment you return will be checked to verify whether it is
covered under this warranty. If the defective equipment is covered
underthis warranty, it will be replaced and shipped back to you at no
additionalcost (additional chargesmay apply outside of thecontinental
US).
If your equipment is out of warranty and can be repaired your billing
account or credit card will be charged the standard repair fee forthe
replacement. If damage to the defective equipment is found, which
EchoStar in its sole discretion determineshas voided the warranty, or
makes the equipment unrepairable, your billing account or credit card
will be charged the market price of the replacement.
ACCESSORY WARRANTY
An accessory is anyDISH Network branded equipment, displaying the
DISH Network logo, excluding the receiver, Smart Card, cables and
hookups, and non-mechanical components. A one-year warranty
becomes effective upon the activation of the DISH system or date of
purchase,if boughtseparately. Aproofof purchase isrequired toverify
the purchase date. If an accessory has an expired warranty, no
exchange will be issued. You may purchase replacement accessories
from DISH Network or your local retailer.
IF YOU NEED HELP
1. Review this User Guide.
2. See Troubleshoot the Remoteon page 32.
3. Call the Customer Service Center at 1-800-333-DISH (3474).
Have the date of purchase and your customer accountnumber
ready.
4. ARepresentative will help you.
5. IftheRep finds you should return the remote control, you’ll get
a telephone number to call for a Return Authorization (RA)
number. Before shipping any equipment to us, you must get
a Return Authorization number.
6. You must package returned equipment the right way. Follow the
instructions the Rep gives you.
text_dishpvr.fm Page 36 Tuesday, January 28, 2003 8:04 AM