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Troubleshooting
29
DX-24L150A11
Remote control
General
Dark, poor, or no picture
(screen is lit), but sound is
good.
• Adjust the brightness. For more
information, see “Adjusting the
TV picture” on page 15.
• Make sure that the correct picture
mode is selected. For more
information, see “Adjusting the
TV picture” on page 15.
• Make sure that the antenna or
cable TV is connected correctly
and securely. For more
information, see “Connecting an
antenna, cable TV, or satellite TV
box” on page 10.
No color, dark picture, or
color is not correct.
• Adjust the color saturation. For
more information, see “Adjusting
the TV picture” on page 15.
Only snow (noise) appears
on the screen.
• Try another channel. The station
may be experiencing problems.
• Make sure that the antenna or
cable TV is connected correctly
and securely. For more
information, see “Connecting an
antenna, cable TV, or satellite TV
box” on page 10.
• Check the signal strength of the
channel. See “Checking digital TV
signal strength” on page 19.
Dotted lines or stripes
appear on the screen.
• Adjust the antenna.
• Move the TV away from noise
sources such as cars, neon signs,
or hair dryers.
Double images. • Use a highly directional outdoor
antenna or cable TV.
The picture has a few bright
or dark spots.
• A few bright or dark spots on an
LCD screen is normal. It does not
affect the operation of this TV.
Good picture, but no
sound.
• Make sure that the sound is not
muted.
• Make sure that the sound mode is
set to Stereo or Mono. For more
information, see “Selecting the
audio mode” on page 16.
Audio noise. • Make sure that there is no
interference with infrared
equipment such as a cordless
telephone or headphones. Move
the infrared equipment away
from the TV to eliminate the
noise.
Problem Solution
Problem Solution
Remote control does not
work.
• Make sure that the power cord is
plugged in.
• Make sure that there are no
obstructions between the remote
control and the remote control
sensor on the front of the TV.
• Make sure that the batteries are
installed correctly. For more
information, see “Installing
remote control batteries” on
page 8.
• Replace the batteries. For more
information, see “Installing
remote control batteries” on
page 8.
Trouble programming your
existing universal remote
control.
• See instructions and a table of
common codes in “Programming
a universal remote control to
work with your TV” on page 8.
• Codes are subject to change. For
up to date codes, go to
www.dynexproducts.com.
• Replace the batteries. For more
information, see “Installing
remote control batteries” on
page 8.
• Refer to the User Guide that
accompanied your universal
remote control and contact the
manufacturer if problems persist
Problem Solution
One or more channels do
not display.
• Make sure that the channels are
not blocked. For more
information, see “Setting parental
control levels” on page 22.
• Make sure that the channels are
not hidden. For more information,
see “Hiding channels” on page
18.
• The channel may have been
deleted from the channel list. You
can tune to the channel by
pressing the number buttons or
you can add the channel back to
the channel list. For more
information, see “Changing
channel settings” on page 17.
Password is lost. • Enter 9999 to access parental
controls, then set a new
password. For more information,
see “Setting parental controls” on
page 20.
Some settings cannot be
accessed.
• If a setting is grayed, the setting is
not available in the current video
input mode.
TV cabinet creaks. • When the TV is in use, the
temperature rises naturally and
may cause the cabinet to expand
or contract which can cause a
creaking noise. This is not a
malfunction.
Control buttons on the TV
do not work.
• Disconnect the power cord, wait a
few seconds, then reconnect the
power cord and turn on the TV.
DX-24L150A11_10-0317.book Page 29 Thursday, March 11, 2010 12:12 PM