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Troubleshooting
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Troubleshooting
Before calling for service, try the following:
Note: If the preceding solutions did not work, unplug your TV, then plug it back in and turn
it on.
Problem Possible solution
TV does not turn on. • Make sure that the power cord is plugged in, then
press .
• Make sure that the remote control batteries are not
dead. Replace the batteries, if necessary.
No picture or sound. • Make sure that the sleep timer is turned off.
• Make sure that the antenna or cable is connected
correctly and securely.
• Press DISPLAY to make sure that you have the correct
video source selected.
No sound, but picture is good. • Make sure that the sound is not muted.
• Make sure that the volume is not set too low.
• Try another station. The station may be having
difficulties.
• If you connected external speakers, make sure that
they are connected securely and correctly.
Poor sound, but picture is good. • Try another station. The station may be having
difficulties.
• If you connected external speakers, make sure that
they are connected securely and correctly.
Poor picture, but sound is good. • Adjust the picture settings.
• Make sure that the antenna or cable is connected
correctly and securely.
• Try another station. The station may be having
difficulties.
Poor or no color. • Adjust Saturation on the Video menu.
Cannot select a specific channel. • Make sure that you have memorized channels.
• Make sure that the channel has not been deleted from
memory.
Remote control does not work. • Make sure that are no obstructions between the
remote control and the remote sensor on the front of
your TV.
• Make sure that the batteries are inserted correctly. The
+ and – symbols on the batteries must match the +
and – symbols inside the battery compartment.
• Replace the batteries.
Picture is distorted when turning
on TV.
The time interval between turning off and turning on
your TV may have been too short. Turn off your TV,
unplug the power cord, then plug the power cord back in
and turn on your TV.