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APPENDIX
FAQ
,
S
FAQ
,
s
If your problem is not listed below, please call our toll-free number for more support.
Tech Services: 800-323-9005
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Question: Why does DVR not work after starting? Why did the DVR stop working?
Answer:
• Check that the power adapter is plugged into the DVR properly
• Check the power source and all power cord connections are properly connected
• Make sure the power on-off switch on the back of the DVR unit is on
Question: Why does the DVR reboot automatically? Or stop for several minutes after starting?
Answer:
• Check the supply voltage to be sure it is stable
• Bad track on hard drive or the hard drive is bad
• Instability of the front-end video signal
• High temperature, too much dust, bad DVR operating environment
Question: Why is there no video output on single, multi or all channels?
Answer:
• Check if the camera adaptor is properly connected
• Check the cable for connecting video input/output in the back panel of DVR
• Insert the video source directly into the display device and check if they are causing the problem.
• Check the brightness of the picture and bring it back to its original default setting
• No video input signal or too weak
Question: Why can’t the DVR record after startup and why is there an “H” showing on the screen?
Answer:
• Make sure power adaptor is DC 12V
• Make sure hard drive is formatted
• Check the power and data connection cables of the hard drive
• The hard drive is defective
Question: What is the meaning of?
Answer:
Question: Why does DVR have problems with real-time images, such as bad image color or serious brightness distortion?
Answer:
• If PAL and NTSC are not correctly selected, the images will be in black and white and possibly a rolling screen.
• DVR is not compatible with monitor
• The video transmission distance (cable run) is too long
• Adjust the DVR color settings
Question: Why is there no audio sound when monitoring?
Answer:
• Check sound box or speaker functions. Also check possible short circuit.
• Audio source may be connected to the video channel. You can click to full-screen to check.
• The hardware of DVR is defective
• Cameras are not audio capable
• Speakers need to have an amplifier
• Channel being monitored is not connected to an audio camera
• Volume regulate is turned down
Incdicates the channel is recording.
Video is unavailable on the channel
Channel is capable of providing audio
Motion is detected on the channel
PTZ camera is currently rotating positions
Camera view is blocked