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APPENDIX
FAQ
,
S
Question: Why is there no audio when playing back?
Answer:
• Check to see that the audio settings for the channels are correct.
• Audio is off in record menu
Question: Why is my system time not correct?
Answer:
• Wrong setting or user did not click “Edit” to confirm
Question: Why doesn’t motion detection work?
Answer:
• The setting of motion detection area is not correct
• Sensitivity is too low
Question: Why do I have a USB device error?
Answer:
• The data being downloaded exceeds the capacity of backup device
• The backup device is incompatible
• The backup device is damaged
Question: Why doesn’t the Remote Control work?
Answer:
• The remote control is too far from the DVR
• Remote control batteries are dead or low
• Remote control is damaged, check by using the control on the DVR
Question: Why can’t I log in over the Internet?
Answer:
• Check the network to see if it is connected. Check if LINK or 100M LED is displayed normally on
the panel; use ping xxx.xxx.xxx.xxx (DVR IP) to check if the Internet is linked properly.
• Make sure you are running Windows 7, Vista or XP operating system and Internet Explorer 6.0 - 8.0
• ActiveX control has been blocked. Please manually install ActiveX control again.
• Install DX8.1 and upgrade your video card driver
Question: Why is there no picture or picture is not clear when I preview the
recording or playback the recording via Internet Explorer?
Answer:
• Choose “WAN” in “web environment”
• Try opening and closing windows again by right clicking the mouse button
Question: Why am I receiving a message indicating “other members are setting......”
when accessing my DVR settings through Internet Explorer
Answer:
• Someone else is setting the DVR or the Main Menu is open on the DVR. Close the DVR configuration interface or exit the DVR.
Question: Why do I get a message stating “Not Enough Resources” when I have
not exceeded the 480 frame rate total for NTSC recording?
Answer:
• Although the chipset is the standard NTSC 480, part of the resources are used for other internal functions and
cannot be allocated to recording resources. A frame rate of 420 fps is the maximum that can be allocated.