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APPENDIX A: WARRANTY INFORMATION
What we will do:
• During the initial 90 days:
Exchange the defective portion of your DSS
®
with a new or, at our option, refurbished unit and correct any
basic installation defects at no cost to you.
• After the 90 days and within one year:
Exchange the defective portion of your DSS
®
with a new or, at our option, refurbished unit. We will bill you
a flat exchange charge to replace a defective receiver. This charge covers the labor cost for its repair.
Labor costs for the removal and re-installation of any equipment are your responsibility.
How you get service:
• Call 1-800-679-4776 and have your unit’s date of purchase and model/serial number ready. The model/
serial number information is on the back of your receiver.
• A representative will troubleshoot your problem over the phone.
• If the representative determines that you should receive a replacement receiver you will be provided with
a Return Authorization (RA) number and the location of a nearby exchange point if one exists. No returns
will be accepted without the RA number.
• If the representative determines that your antenna/dish is defective they will arrange for its repair or
replacement.
• If the representative determines that installation is defective they will arrange for its repair.
To receive a replacement receiver before your return yours:
If you are located near an exchange point:
1. We will send a replacement unit to our exchange point next business day delivery in the continental USA.
2. The exchange location will notify you of its arrival.
3. Take your unit and your evidence of purchase date, such as a bill of sale, to the exchange location and you
will be provided the new or refurbished unit. Please retain all accessories such as the remote control hand
unit.
4. If the repairs are covered by your warranty, you will not be billed.
If you are
not
located near an exchange point:
1. Provide your Discover, Mastercard, or Visa account number and expiration date to your phone
representative. This is for security purposes only and your account will not be charged at this time.
2. We will send you a replacement unit next business day delivery in the continental USA.
3. If you return the unit to us within 14 days from the date you were provided an RA, only items not covered
by warranty will be charged to your account. If your unit is not received within 14 days, the suggested
retail value of the receiver will be charged to your credit card. This amount will be credited if the unit is
subsequently received.
4. Ship your defective unit back to us using the replacement unit’s carton. Shipping instructions will be
included on the carton along with your RA number which will allow you to easily ship the unit back to us.
Make sure you insure your shipment in case of damage or loss. Include with the shipment:
• Evidence of purchase date such as a bill of sale.
• A brief note describing the receiver’s problem.
• Your name, address, and phone number.
Thomson assumes no responsibility of warranty shipments from the customer to the factory if
not shipped in the manner prescribed by Thomson.