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Service and Support
HP Care Pack Services provide total care and support expertise with committed response times
designed to meet your IT and business needs.
HP Care Pack services include coverage for the HP branded hardware options qualified for the
server that are purchased at the same time or afterward and internal to the enclosure. It also
includes the 22-inch and smaller external monitors and tower UPS options up to 3kVA. These
items will be covered at the same service level and for the same coverage period as the server.
Coverage of UPS Battery is not included and standard warranty terms & conditions apply. For
servers or storage systems installed within a rack, service also covers all HP qualified rack
options installed within the same rack.
To fully capitalizing on your HP ProLiant servers' capabilities requires a service partner who
thoroughly understands your server technology and systems environment. HP Services, an
industry leader in provision of support solutions provides a range of support services designed to
meet the varying needs of your business. Whether an SMB, or large global corporation, HP has
ProLiant server support offers to help you speedily deploy and maximize system uptime.
Recommended Service
- simplify ProLiant solution implementation, maintenance, and
management.
Support
- 3-Year 24x7 4 hr Response service support coverage
Deployment Service
- HW Installation only
Enhanced Service
- optimize service level to increase IT performance and availability.
Support
- 3-Year 24x7 24 hr Call to repair service support coverage
Support
-3-Year 24x7 6 hr Call to repair service support coverage
Support Plus
-24x7 4 hr Response service support including OS coverage
Refer to the information on the Installation of a ProLiant on the ProLiant Data Sheet; to be
delivered on a scheduled basis 8am-5pm, M-F, excluding HP holidays.
NOTE:
For a complete listing of service offerings and information visit:
http://www.hp.com/services/proliantservices
http://h20219.www2.hp.com/services/us/en/warranty/carepack-servers-proliant.html
QuickSpecs
HP ProLiant DL120 Generation 6
Standard Features
DA - 13504 Worldwide QuickSpecs — Version 3 — 12.18.2009
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