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Troubleshooting
User’s Guide 5–3
Getting Help Using the Worldwide Web
Before contacting customer services, refer to the support
Web site at:
http://www.hp.com/support
Preparing to call Technical Support
If you cannot solve a problem using the troubleshooting tips
in this section, you may need to call technical support. Have
the following information available when you call:
■ The monitor
■ Monitor model number (on front and back panel)
■ Serial number for the monitor (on back panel)
■ Purchase date from invoice
■ Conditions under which the problem occurred
■ Error messages received
■ Hardware configuration (found on Windows Control
Panel)
■ Computer hardware and software you are using