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4. No or poor sound
• Check that your AV cable is connected correctly.
• Check the volume levels of your TV set and the product.
• Check if the product or TV is on mute.
• Check audio type or soundtrack option in the AV menu.
5. Remote control does not operate.
• To control the product, the top end of the remote control should point directly towards the
receiving part of the product.
• Remove and reinsert the batteries in the remote control.
• Replace the batteries in the remote control for a new set.
6. Cannot make reservations.
• Check that no previous reservations are conflicting with the new reservation.
• Check that the product is switched on at the time of the reservation.
7. No PIN-Code information is given.
• The default PIN-Code is always 0000.
• The default PIN-Code is 1234 for Parental Control. (IR-ACE II UBI only)
• The default PIN-Code is 8272 for Channel List and Installation. (IR-ACE II UBI only)
8. Channel search does not work.
• Make sure that the antenna setting in the menu is correct.
9. Cannot update new software.
• You can get an update. If the product does not show a message requesting update, that
means no software is available.
10.Cannot watch scrambled channels.
• Check that you have the appropriate Smartcard. Reinsert the Smartcard and make sure it
initializes correctly.
• Check in the menu that the product is detecting the Smartcard.
• Check in the menu that you have a valid and working subscription to the channels you
wish to view.
• Ensure that the Smartcard is not damaged.
11.Cannot watch pay channels.
• Check in the menu that you have a valid and working subscription to the channels you
wish to view.
• Contact your network operator for more information.
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