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Error message Possible causes What to do
No or bad signal The satellite dish is not pointing at
the satellite.
Adjust dish alignment.
Signal is too weak. Increase the LNB voltage or connect a
signal amplifier.
Satellite dish is too small. Change to a larger dish.
Problem with LNB.
Change the LNB.
Wrong antenna setting. Set the antenna correctly.
The channel is
scrambled or not
available.
The channel has a signal, but no
audio or video is provided.
Confirm if the channel is currently on air.
The channel has not been deleted
by broadcasting company.
Remove the channel from the channel list
and check for new transponder details.
The channel is for data
broadcasting.
The channel cannot be viewed with the
appropriate model that supports data
channels.
Smartcard is not plugged in. Insert Smartcard.
Wrong Smartcard is in use. Insert the appropriate Smartcard for the
channel(s) you wish to view.
Smartcard is not plugged in
correctly.
Reinsert Smartcard; ensure that it is
inserted correctly.
Smartcard is damaged. Contact your Smartcard retailer or
channel broadcaster for a Smartcard
replacement.
Audio not
available.
The channel has a video signal,
but no audio is provided.
Press the audio button on your remote
control to confirm that the channel has
audio options.
Short LNB LNB cable is short. Replace LNB Cable.
LNB is internally short. Replace LNB.
LNB In port is inserted by alien
substance or damaged.
Remove the alien substance and contact
local service center in case damage has
occurred.
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