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Troubleshooting
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No Internet Access (Hard Line)
Wired Network
Check the Ethernet cable. Try unplug and plug again
Check home router or network switches, make sure they are turned on
On TV menu, choose NETWORK > NETWORK INFORMATION. Make sure AUTO is chosen in OBTAIN
IP SETTINGS
Try if you can access internet with PC or other devices through the same router or network switches
No Internet Access (Wireless)
Wireless Network
Make sure home wireless router is turned on
Make sure your wireless router is not hiding the wireless network SSID
Make sure you remember your home wireless network SSID and Password
On TV menu, choose NETWORK > WIRELESS NETWORK CONNECTION. Choose SCAN
If you see your home network SSID, choose it and enter password
If you don’t see your home network SSID, Try reboot the wireless router
Try if you can access internet with PC or other devices through the same wireless router