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Troubleshooting
Problem Cause/remedy
Cannot connect with the
camcorder.
Clear obstacles between the camcorder and the
smartphone.
Do Bluetooth pairing of the devices again.
When you use a Touch Pro/Touch Diamond,
configure the COM port settings.
Delete the camcorder’s registration on the
smartphone and do pairing again.
Deactivate the smartphone’s Bluetooth function
and activate it again, and try to connect.
Do soft reset on the smartphone and try again.
When using Touch Pro/Touch Diamond, configure
the COM port setting and try again.
Cannot operate the
camcorder.
Clear obstacles between the camcorder and the
smartphone.
Executable functions vary depending on the
status and mode of the camcorder. Check the
status and mode and try again. Close the menu if
it is opened.
The camcorder is not operatable when it is on
standby for fast-startup.
No picture from the
camcorder is displayed.
No picture from the camcorder is displayed
when its mode is anything other than the movie
recording mode.
No picture is displayed when the monitor function
is deactivated.
The Bluetooth connection may be broken. Restart
the application.
The picture does not
change when using the
monitor function.
Restart the application and connect the
camcorder again.
Image-updating-speed may become slower and
the monitoring image may looks unchanged
depending on the camcorder’s status.