Filter
Top Products
42
Return Authorization Procedures
1. CONTACT US
Encross Technical Support staff will help you identify if the unit needs to be repaired (866-573-4736)
Please also check our website for any updates on warranty and support issues at either of these addresses: www.encrossenter-
prise.com or www.kreisen.com.
2. ACQUIRE AN RMA NUMBER
After we receive your RMA request, Encross staff will contact you within 48 hours and assign you an RMA number. For Advanced Cross-
Ship service, a replacement unit will be sent to you before returning the defective unit.
3. RETURN UNIR FOR REPAIR/ REPLACEMENT
Please send your original back to us in the original box. Damage due to improper or inadequate packing will be charged to you as an
out-of-warranty cost. Please remember to mark the RMA number outside of the box. The original unit must be properly packaged in the
same manner as the replacement unit. Please contact Encross Technical Support for monitor shipping instructions at 866-573-4736 or
techsupport@encrossenterprise.com
4. RETURN AND REPLACE
Once the unit is repaired, we will ship it back to you free of charge. If the unit is not repairable, we will send you a replacement instead.
Before Contacting Us
In many cases, your product may not need repair. Before you contact us, please consult the troubleshooting section in your user's guide
or Encross's FAQ web page at
www.encrossenterprise.com to see if you can easily remedy the problem yourself.
If neither of the approaches resolves your problem, please locate your proof of purchase date, indicated on your receipt or invoice. Get your
product model and serial number on the back of your products and have the product in front of you when you call us.
Encross Technical Support Service
During all three years of product warranty, we support your basic configuration, setup and troubleshooting questions, and when required,
we provide you with all instructions on how to return your product for repair.
For support inquiries in the United States, please call 866-573-4736 or e-mail us at techsupport@encrossenterprise.com
NOTE: RMA program is subject to changes at anytime without notice.