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Some quick and easy tips to resolving problems
Symptoms Possible Cause(s) Possible Solution(s)
Power
No Power. See troubleshooting flow chart.
Display Panel Picture
No Picture. • Display panel is turned off. -Turn TV on.
-Power failure?
• Antenna/Cable not connected. -Connect Antenna/Cable signal to TV. (See Owners manual)
• Connections incorrect. -Check connections on TV. (See Owners manual)
• M.P.I. not connected. -If applicable, connect M.P.I. cable to M.P.I. device.
• Encrypted program. -Try another channel.
• Wrong tuning band. -Adjust Installer menu settings.
Erratic Operation
Installer menu setup. • Wrong Installer menu settings. -Adjust Installer menu settings as required.
Remote Control
Remote doesn’t work. • Remote not in TV mode. -Use Mode key to select TV; puts remote into TV mode.
• Not aimed at IR remote sensor. -Point remote at TV’s IR receiver on TV.
• Remote too far from IR sensor. -Move remote closer to TV’s IR receiver or darken room.
• IR path to TV’s receiver obstructed. -Remove obstructions.
• Weak batteries. -Replace batteries.
• Wrong battery polarity. -Check that “+” and “-” match in battery compartment.
• Too much light in room. -Dim room light.
• Wrong Installer remote control. -Requires compatible Installer remote, contact your LG dealer.
Picture Reception
Normal picture, poor • Audio muted. -Press MUTE or use Volume Up key to increase sound level.
or no sound. • Broadcast problem. -Try a different channel.
Note: For other problems not caused by the TV, refer to other devices’ operating guide.
Troubleshooting