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Instruction Manual
22
Troubleshooting
Poor quality TV/Video pictures
i. Try adjusting the TV antenna for better reception. Make sure all cables are connected correctly.
Intermittent or no remote control function
i. Ensure there is a clear path between the remote control handset and the remote sensor on the Capture
Box.
ii. Aim the remote control directly at the Capture Box Sensor/Receiver
iii. Make sure the battery in the remote control handset is installed correctly or try a replacement
There is no video picture
i. Connect and disconnect the cables, then try again
ii. Make sure all cables are connected correctly
Using Windows XP, the message appears – “High Speed device plugged into Full Speed USB Port....”
i. Make sure your system features USB 2.0 support. Ensure the Capture Box is plugged into a USB 2.0 port.
ii. Make sure your system has the Microsoft USB 2.0 host driver installed
Why do I only see video resolutions of 320 x 240 when connected to a USB 2.0 port?
i. Make sure your system has the Microsoft USB 2.0 host driver installed
ii. Check your display adapter is configured correctly
iii. Try installing a newer version of the video adapter driver
WinDVR3 is running very slow
i. Go to Control Panel> Device Manager>Add/Remove Programs and un-install WinDVR3, this will also un-
install the association to the device
ii. Restart the PC
iii. Navigate the CD-ROM and locate the 'Driver' folder, within this folder open the 'Update Driver' folder and
run the ‘set-up’ file
iv. Follow the on screen instructions as per page 12; you must restart the PC once the Wizard has finished
v. Once Windows has restarted, connect the Device and follow the instructions as per page 16