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If the unit does not perform properly when operated as instructed in this manual, check the unit, consulting the
following checklist.
Troubleshooting
Problem Solution
No power - Check if the AC cord is properly connected.
- Unplug the AC cord once, and wait for 5-10 seconds and then plug it in again.
No sound or picture - Check if the connected TV is turned on.
- Check if the connections are made securely and correctly.
- Check whether the connected TV or other device supports HDCP. (This unit will not
output a video signal unless the other device supports HDCP.)
- Check whether the output format of this unit (HDMI FORMAT) matches the
supported input format of other connected device.
- Set “HDMI Video Resolution” setting other than “Auto” or “1080p24”.
Distorted picture - Sometimes a small amount of picture distortion may appear.
This is not a malfunction.
- Connect this unit directly to the TV. If the RCA audio / video cables are connected
to a VCR, pictures may be distorted due to the copy right protection system.
Completely distorted picture
or black / white picture with
BD / DVD
- Make sure the disc is compatible with this unit.
No sound or distorted sound - Adjust the volume.
- Check if speakers are connected correctly.
- Check the HDMI connections.
- Check the settings in “Audio” menu.
- This unit does not support LPCM 192 kHz 5.1ch.
Picture freezes momentarily
during playback
- Check the disc for fingerprints / scratches and clean with a soft cloth wiping from
center to edge.
-Clean the disc.
Disc cannot be played back - Clean the disc.
- Ensure the disc label is facing up.
- Check if the disc is defective by trying another disc.
- Cancel the ratings control or change the control level.
- Insert a correct disc that can be played back on this unit.
SD Memory Card cannot be
read
- The format of the card does not match that accepted by this unit or the card is not
compatible.
No return to start-up screen
when disc is removed
- Reset this unit by turning it off, then on again.
The unit does not respond to
the remote control
- Aim the remote control directly at infrared sensor window on the front panel.
- Reduce the distance to infrared sensor window.
- Replace the batteries in the remote control.
- Re-insert the batteries with their polarities (+ / - signs) as indicated.
Buttons do not work or the
unit stops responding
- To completely reset the unit, unplug the AC cord from the AC outlet for 5-10
seconds.
The unit does not respond to
some operating commands
during playback
- Operations may not be permitted by the disc.
Refer to the instructions of the disc.
The unit cannot read BD /
DVD/ CD
- Condensation? (Let sit 1 or 2 hours)
- You are attempting to playback a disc other than one with one of the Logos on
page 15.
- Wipe the dirt off the disc or replace the disc.
Angle does not switch - The angle cannot be switched for BD / DVD which do not contain multiple angles.
In some cases multiple angles are only recorded for specific scenes.
Playback does not start when
the title is selected
- Check the settings in “Parental” menu.
The password for rating level
has been forgotten
- Enter the default password “4737”, then your forgotten password will be cleared.
Note
• Some functions are not available in specific modes, but this is not a malfunction. Read the description in this
manual for details on correct operations.
• Some functions are prohibited on some discs.
I
NTRODUCTION
C
ONNECTIONS
P
LAYBACK
F
UNCTION
S
ETUP
OTHERS
E5K20UD_EN_V3.book Page 43 Wednesday, December 24, 2008 10:52 AM