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TROUBLESHOOTING GUIDE
SYMPTOM POSSIBLE CAUSE POSSIBLE SOLUTION
POWER
No power. The AC power cord is not Connect the AC power cord to
connected. the AC outlet.
TV BROADCAST RECEPTION
TV station experiencing problems. Try another channel.
Poor or no picture. Picture control is not adjusted. Check picture control adjustments.
Possible local interference. Check for source of reception disturbance.
Antenna/CATV connector is not connected. Check CATV connection or VHF/UHF antenna.
TV station experiencing problems. Try another channel.
Picture wobbles or drifts. Cable TV channel is scrambled. A cable box needs to be used (if desired).
(For TV (NTSC) mode) Possible local interference. Check for source of reception disturbance.
CATV (Cable) connected incorrectly/not connected. Check all CATV (Cable) connections.
No CATV (Cable) reception. RECEPTION option set to AIR. Set RECEPTION option to CABLE.
Cable TV service interrupted. Contact your Cable TV company.
No reception above ch69.
RECEPTION option set to AIR (TV (NTSC) mode) Set RECEPTION option to CABLE. (TV(NTSC) mode)
TV station experiencing problems. Try another channel.
MUTE button is pressed. Press MUTE button again.
Poor or no sound. Possible local interference. Check for source of reception disturbance.
Antenna(Air)/CATV (Cable) connector not connected. Check CATV (Cable) connection or VHF/UHF antenna.
Volume is set to minimum. Increase volume.
TV station stopped broadcasting. Tune to a new channel.
TV shuts off. Sleep Timer is set. Turn off Sleep Timer function.
Home circuit breaker is blown. Reset or replace breaker.
TV Signal is weak. Check CATV or VHF/UHF antenna.
Closed Captioning not TV station experiencing problems or Try another channel.
working. program tuned is not closed captioned.
Closed Captioning not turned on. Turn on via the menu.
REMOTE CONTROL
The remote control is not Aim the remote control at the
aimed at the sensor. Remote Sensor.
Distance is too far or too much Operate within 20 feet or reduce
light in the room.
the light in the room.
Remote control does There is an obstacle in the Clear the path of the beam.
not operate. path of the beam.
The batteries are weak. Replace the batteries.
The batteries are not inserted Insert correctly.
correctly.
V-CHIP
Parental Control setting is turned off. Turn Parental Control setting on.
Parental Control not News or sports event being broadcast. Parental Control does not work with news or
working properly.
sporting events.
Ratings not set.
Set ratings as desired.
Check the following before requesting service.