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TROUBLESHOOTING GUIDE
Before requesting service, please refer to the following chart for the symptom and possible solution.
SYMPTOMS POSSIBLE SOLUTIONS
•Make sure the power cord is plugged in.
•Try another AC outlet.
•Power is off; check fuse or circuit breaker.
•Unplug unit for an hour, then plug it back in.
Poor reception on some channels
Horizontal or diagonal bars on
screen
Poor sound or No sound
TV does not operate
•Check antenna connections; reorient antenna.
•Check for sources of possible interference.
•Station or CATV experiencing problems; tune to another station.
•Station signal is weak; reorient antenna to receive weaker station.
• Check for sources of possible interference.
Poor picture or No picture
•Station or CATV experiencing problems; tune to another station.
•Check antenna or CATV connections, reorient antenna.
•Check for sources of possible interference.
•Check picture control adjustments.
•Station or CATV experiencing problems; tune to another station.
•Check sound adjustments (Volume and Muting).
•Check for sources of possible interference.
Poor color or no color
•Station or CATV experiencing problems; tune to another station.
•Make sure channels are set into memory.
•Check picture control adjustments.
•Check antenna or CATV connections; reorient antenna.
•Check for sources of possible interference.
Picture wobbles or drifts
•Station or CATV experiencing problems; tune to another station.
•Make sure channels are set into memory.
•CATV company is scrambling signal.
•Check antenna orientation.
No CATV reception
•Check all CATV connections.
•Set TV/CATV menu option to the CATV mode.
•Station or CATV system problems; try another station.
•Make sure TV/CATV menu option is in the appropriate mode.
•If using antenna, check UHF antenna connections.
No reception above channel 13
No Remote operation
•Batteries are weak, dead or inserted incorrectly.
•Remote is out of range; move closer to TV within 15 feet.
•Make sure Remote is aimed at sensor.
•Confirm there are no obstructions between the Remote and the TV.
•Make sure the power cord is plugged in.
TV shuts off
•No broadcast on station tuned.
•Sleep Timer is set.
•Power interrupted.
Closed - Caption is not activated.
•TV station experiencing problems or program tuned is not closed captioned. Try
another channel.
•Check CATV connection or VHF/UHF antenna, reposition or rotate antenna.
•Press TV/CAPTION/TEXT button to turn on the closed caption decoder.
•Select proper language in the menu options.
Display is not shown in your language.
The remote control does not register
your product.
•Fully depress CODE SET button and VCR or CAB/SAT button at the same time.
Then enter the code that operate your product within 10 seconds.
•Install new batteries.
•Press the button of the product you want to control (TV, VCR, Cable/Satellite box).
•Program remote with a different code.
•The remote control may not be compatible with your product.
•Install new batteries.
The remote control does not operate
your product.
The remote control does not operate
some features of your product.
•Program remote with a different code.
•The remote control may not be able to operate all features of your product.
FOR ADDITIONAL SET-UP INFORMATION OR CUSTOMER SERVICE
PLEASE CALL:
1-877-476-3561
3I60201A E/P10-16 03*02*2000, 22:3914