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FREQUENTLY
ASKED QUESTIONS
44
FREQUENTLY
ASKED QUESTIONS
REMOTE CONTROL
Can I turn on my TV and the terminal at the same time?
Yes, but if your TV is an older model and you turn it on by pulling a button, you will have to connect the TV to
the CA output on the back of the terminal.
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Press the SETTINGS button twice on the terminal’s keyboard or remote control.
•
Select Settings: CA output and press SELECT. Select “Avec le terminal” (with the terminal), press SELECT
and SETTINGS.
SOUND AND IMAGE
Poor picture reception
In most cases, simply re-initializing the terminal re-establishes the service. To re-initialize, you need to turn off the
terminal, disconnect it from the wall outlet, and then reconnect it. Wait 5 minutes, restart the terminal and tune in
to a channel. If the problem persists, please contact Technical Support.
What gets connected to the S-VIDEO output and what is it for?
It is used to connect a VCR or TV equipped with an S-VIDEO input. This connector separates colours and brightness,
which enhances image quality. You need to purchase a cable in order to use it.
The sound does not match the program I’m watching
Make sure that the SAP (Second Audio Program) setting on the television set is disabled and that the SAP setting
on your terminal corresponds to your chosen language.
Can I take advantage of AC-3 technology with the terminal?
Yes, but you need an AC-3 decoder. This decoder is usually built into newer, high-end sound systems or home
theatre systems. The illico terminal relays the information (Digital Audio Out connector) but does not decode it.
SURVEILLANCE CAMERAS
Which channel do I select to view images sent by my surveillance camera? 950.