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Appendices 45
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Appendix B: Troubleshooting, continued
General TV Operation
Symptom Remarks
9. I have turned on CEC for my HDMI devices
but control is erratic and I wish to disable it.
• First
turn off the TV’s HDMI control for the specific device.
Open the Inputs > HDMI Control menu, select the device,
select Off.
• Disable CEC on the device itself. See the device’s instruc-
tions.
• If the problem persists, do the following:
1. Disconnect the device from the TV.
2. Open the Inputs > Name menu and select Delete for
the device.
3. Reconnect the device to the TV and Auto Input Sensing
will recognize the device with CEC disabled.
TV Channels
Symptom Remarks
1. The TV takes several seconds to respond to
channel changes.
• It is normal for digital channels to take longer to tune in.
• Press
ENTER
after entering a channel number to minimize
delays.
• Use a 4-digit number for an over-the-air digital channel.
• Use a 6-digit number for digital cable channels if your cable
service is able to recognize 6-digit channel numbers.
2. You cannot access a channel. • Use number keys instead of CH.
• Be sure the channel you want to view is in memory.
• Check that the TV is switched to the correct device or
antenna for that channel by pressing the INPUT key.
• Make sure the Lock > Parental menu lock is set to Off.
• If you cannot tune to a virtual digital channel even though
the TV has already memorized digital channels, tune to the
physical channel number used by the broadcaster. The
virtual channel will then be automatically added to memory.
• You may be trying to tune to an analog channel that is no
longer broadcasting.