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VQT2U33
Limited Warranty (ONLY FOR U.S.A. AND PUERTO RICO)
Panasonic Consumer Electronics Company,
Division of Panasonic Corporation of North America
One Panasonic Way, Secaucus, New Jersey 07094
Panasonic Blu-ray and DVD Products
Limited Warranty
Limited Warranty Coverage (For USA and Puerto Rico Only)
I
f your product does not work properly because of a defect in materials or
workmanship, Panasonic Consumer Electronics Company (referred to as
“the warrantor”) will, for the length of the period indicated on the chart below,
which starts with the date of original purchase (“warranty period”), at its
option either (a) repair your product with new or refurbished parts, (b) replace
it with a new or a refurbished equivalent value product, or (c) refund your
purchase price. The decision to repair, replace or refund will be made by the
warrantor.
During the “Labor” warranty period there will be no charge for labor. During
the “Parts” warranty period, there will be no charge for parts. This Limited
Warranty excludes both parts and labor for non-rechargeable batteries,
antennas, and cosmetic parts (cabinet). This warranty only applies to
products purchased and serviced in the United States or Puerto Rico. This
warranty is extended only to the original purchaser of a new product which
was not sold “as is”.
Mail-In Service
For assistance in the U.S.A. and Puerto Rico in obtaining repairs,
please ship the product prepaid to:
Panasonic Exchange Center
4900 George McVay Drive
Suite B
McAllen, TX 78503
panacare@us.panasonic.com
When shipping the unit, carefully pack, include all accessories, and send it
prepaid, adequately insured and preferably in the original carton. If Lithium
Ion batteries are shipped by air the package must be labeled “Contains
Lithium Ion Battery (No lithium metal)”. Damaged batteries are prohibited
from shipment by US Mail. Batteries must be securely packed in a manner
to prevent short-circuiting and a package cannot contain more than 3 Lithium
Ion batteries. Include a letter detailing the complaint, a return address and
provide a daytime phone number where you can be reached. A valid
registered receipt is required under the Limited Warranty.
IF REPAIR IS NEEDED DURING THE WARRANTY PERIOD, THE
PURCHASER WILL BE REQUIRED TO FURNISH A SALES
RECEIPT/PROOF OF PURCHASE INDICATING DATE OF
PURCHASE, AMOUNT PAID AND PLACE OF PURCHASE.
CUSTOMER WILL BE CHARGED FOR THE REPAIR OF ANY
UNIT RECEIVED WITHOUT SUCH PROOF OF PURCHASE.
Limited Warranty Limits And Exclusions
This warranty ONLY COVERS failures due to defects in materials or
workmanship, and DOES NOT COVER normal wear and tear or
cosmetic damage. The warranty ALSO DOES NOT COVER
damages which occurred in shipment, or failures which are caused
by products not supplied by the warrantor, or failures which result
from accidents, misuse, abuse, neglect, mishandling, misapplication,
alteration, faulty installation, set-up adjustments, misadjustment of
consumer controls, improper maintenance, power line surge,
lightning damage, modification, introduction of sand, humidity or
liquids, commercial use such as hotel, office, restaurant, or other
business or rental use of the product, or service by anyone other than
a Factory Service Center or other Authorized Servicer, or damage
that is attributable to acts of God.
THERE ARE NO EXPRESS WARRANTIES EXCEPT AS LISTED
UNDER “LIMITED WARRANTY COVERAGE”.
THE WARRANTOR IS NOT LIABLE FOR INCIDENTAL OR
CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS
PRODUCT, OR ARISING OUT OF ANY BREACH OF THIS WARRANTY.
(As examples, this excludes damages for lost time, travel to and from
the servicer, loss of or damage to media or images, data or other
memory or recorded content. The items listed are not exclusive, but
for illustration only.)
ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING THE
WARRANTY OF MERCHANTABILITY, ARE LIMITED TO THE
PERIOD OF THE LIMITED WARRANTY.
Some states do not allow the exclusion or limitation of incidental or
consequential damages, or limitations on how long an implied
warranty lasts, so the exclusions may not apply to you.
This warranty gives you specific legal rights and you may also have
other rights which vary from state to state. If a problem with this
product develops during or after the warranty period, you may
contact your dealer or Service Center. If the problem is not handled
to your satisfaction, then write to the warrantor’s Consumer Affairs
Department at the addresses listed for the warrantor.
PARTS AND SERVICE, WHICH ARE NOT COVERED BY
THIS LIMITED WARRANTY, ARE YOUR RESPONSIBILITY.
As of November 2009
User memo:
Product or Part Name Parts Labor
Blu-ray Disc Player, Portable
Blu-ray Disc Player
1 year 90 days
Blu-ray Home Theater System 1 year 1 year
DVD Player, Portable DVD Player 1 year 90 days
DVD Recorder 1 year 90 days
Rechargeable Batteries (pack),
DVD-RAM Disc (defective
exchange)
10 days
Not
Applicable
Customer Services Directory (United States and Puerto Rico)
Obtain Product Information and Operating Assistance; locate
your nearest Dealer or Service Center; purchase Parts and
Accessories; or make Customer Service and Literature
requests by visiting our Web Site at:
http://www.panasonic.com/help
or, contact us via the web at:
http://www.panasonic.com/contactinfo
You may also contact us directly at:
1-800-211-PANA (7262)
Monday-Friday 9am-9pm, Saturday-Sunday 10am-7pm EST
For hearing or speech impaired TTY users, TTY: 1-877-833-8855
Accessory Purchases (United States and Puerto Rico)
Purchase Parts, Accessories and Instruction Books online for all
Panasonic Products by visiting our Web Site at:
http://www.pstc.panasonic.com
Or, send your request by E-mail to:
npcparts@us.panasonic.com
You may also contact us directly at:
1-800-332-5368 (Phone) 1-800-237-9080 (Fax Only)
(Monday-Friday 9am-9pm EST)
Panasonic Service and Technology Company
20421 84th Avenue South, Kent, WA 98032
(We accept Visa, MasterCard, Discover Card, American Express,
and Personal Checks)
For hearing or speech impaired TTY users, TTY: 1-866-605-1277
The model number and serial number of this product can be found
on either the back or the bottom of the unit.
Please note them in the space provided below and keep for
future reference.
MODEL NUMBER
SERIAL NUMBER
DATE OF PURCHASE
DEALER NAME
DEALER ADDRESS
TELEPHONE NUMBER
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