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Troubleshooting guide
RQTX0099
Troubleshooting guide
Before requesting service, make the following checks. If you are in doubt about some of the check points, or if the solutions indicated in the chart do not
solve the problem, consult your dealer for instructions.
Power
No power. ≥Insert the AC mains lead securely. 12
The unit is automatically switched
to standby mode.
≥The Sleep timer was working and had reached the set time limit. 16
Unit displays
The display is dark. ≥Select “BRIGHT” in “FL DIMMER” in the “OTHERS” menu. 27
“NO PLAY” ≥You inserted a disc the unit cannot play; insert one it can.
≥You inserted a blank disc.
≥You inserted a disc that has not been finalized.
36
—
—
“NO DISC” ≥You have not inserted a disc; insert one.
≥You have not inserted the disc correctly; insert it correctly.
—
18
“OVER CURRENT ERROR” ≥The USB device is drawing too much power. Switch to DVD/CD mode, remove the USB and turn
the unit off.
—
“F61” ≥Check and correct the speaker cable connections.
If this does not fix the problem, consult the dealer.
9
“F76” ≥There is a power supply problem. Consult the dealer. —
“DVD U11” ≥Disc may be dirty. Wipe it clean. 37
“ERROR” ≥Incorrect operation performed. Read the instructions and try again.
≥[PT865] Ensure that necessary preparations have been made before Auto speaker setup.
≥[PT865] Check and correct the speaker cable connections if you are doing Auto speaker setup.
≥[PT865] The volume might be muted. Cancel muting before Auto speaker setup.
—
33
9
16
“DVD H∑∑”
“DVD F∑∑∑”
∑ stands for a number.
≥Trouble may have occurred. The numbers following “H” and “F” depend on the status of the unit.
Turn the unit off and then back on. Alternatively, turn the unit off, disconnect the AC mains lead, and
then reconnect it.
≥If the service numbers fail to clear, note the service number and contact a qualified service person.
—
—
[PT865]
“ [W1] ” is flashing.
≥There is no link between the main unit and the wireless system. Check that the wireless system is
plugged into the mains socket and is turned on.
≥Ensure that the digital transmitter is fully inserted into the slot of the main unit.
13,
16
12
“U70∑”
∑ stands for a number.
The actual number following “U70”
will depend on the state of the main
unit.
≥The HDMI connection acts unusually.
– The connected equipment is not HDMI-compatible.
– Please use HDMI cables that have the HDMI logo (as shown on the cover).
– The HDMI cable is too long.
– The HDMI cable is damaged.
—
—
—
—
“REMOTE 1” or “REMOTE 2” ≥Match the modes on the main unit and remote control. Depending on the number being displayed
(“1” or “2”), press and hold [OK] and the corresponding numbered button ([1] or [2]) for at least 2
seconds.
16
[PT865]
“NO MIC”
≥The Auto speaker setup microphone is not inserted. Check whether the Auto speaker setup
microphone is plugged in properly into the “SETUP MIC” jack.
33
[PT865]
“NOISY”
≥Excessive ambient noise in the room. Perform the setup again and keep quiet during the Auto
speaker setup.
—
General operation
No response when any buttons
are pressed.
≥This unit cannot play discs other than the ones listed in these operating instructions.
≥The unit may not be operating properly due to lightning, static electricity or some other external
factor. Turn the unit off and then back on. Alternatively, turn the unit off, disconnect the AC mains
lead, and then reconnect it.
≥Condensation has formed. Wait 1 to 2 hours for it to evaporate.
36
—
—
No response when remote control
buttons are pressed.
≥Check that the batteries are installed correctly.
≥The batteries are depleted. Replace them with new ones.
≥Aim the remote control at the remote control signal sensor and operate.
13
13
17
Other products respond to the
remote control.
≥Change the remote control operating mode. 16
No picture or sound. ≥Check the video or speaker connection.
≥Check the power or input setting of the connected equipment and the main unit.
≥Check that the disc has something recorded on it.
9, 10
—
—
You have forgotten your ratings
password.
Reset all the settings to Factory
Preset.
≥While stopped and “DVD/CD” is the source, press and hold [∫] (Stop) on the main unit and [S10]
on the remote control until “INITIALIZED” disappears from the TV. Turn the unit off and on again.
All settings will return to the default values.
(This does not work during program and random modes, or when setup menu or START menu is
displayed.)
—
The VIERA Link “HDAVI Control”
function does not respond.
≥Depending on the condition of this unit or the connected equipment, it may be necessary to repeat
the same operation so that the function can work correctly.
30
SC-PT560_860GN-RQTX0099-B_eng.book Page 38 Monday, January 28, 2008 10:23 AM