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Contact us
If you cannot resolve your problem, refer to
the FAQs for this TV at www.philips.com/
support.
If the problem remains unresolved, contact
Philips Consumer Care in your country as
listed in this user manual.
Warning
Do not attempt to repair the TV yourself. This
may cause severe injury, irreparable damage to
your TV or void your warranty.
Note
Make a note of your TV model and serial
number before you contact Philips. These
numbers are printed on the back of the TV
and on the packaging.
You cannot use EasyLink features:
Check that your HDMI devices are
HDMI-CEC compatible. EasyLink features
only work with devices that are HDMI-
CEC compatible.
If a HDMI CDC/EasyLink-compliant audio
device is connected to the TV and the TV does
not display any mute or volume icon when the
volume is muted, increased or decreased.
This behavior is normal when a HDMI
CEC/EasyLink-compliant device is
connected.
USB connection issues
USB device content is not displayed:
Check that the USB storage device is
set to ‘Mass Storage Class’ compliant,
as described in the storage device’s
documentation.
Check that the USB storage device is
compatible with the TV.
formats are supported by the TV.
smoothly
The transfer performance of the USB
storage device may limit the data transfer
rate to the TV, causing poor playback.
Computer connection issues
The computer display on the TV is not stable:
Check that a supported resolution and
refresh rate is selected on the computer.
Set the TV picture format to unscaled.