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Cannot access BD-Live features.
Make sure that this player is connected to
the network (see "Use your Blu-ray disc/
DVD player" > "Set up a network").
Make sure that the network installation is
made (see "Use your Blu-ray disc/ DVD
player" > "Set up a network").
Make sure that the Blu-ray disc supports
BD-Live features.
Clear memory storage (see "Change
settings" > "Advanced options (BD-Live
security, clear memory...)").
Cannot download video from an online video
store.
Make sure that this player is connected to
Make sure that this player is connected to
the TV through an HDMI cable.
Make sure that the SD card is formatted,
has enough memory to download the
video, and is of type SDHC Class 6.
Make sure that you have paid for the video,
and it is within the rental period.
Network
Wireless network is not found or distorted.
Make sure that the network is correctly
connected (see "Use your Blu-ray disc/
DVD player" > "Set up a network").
Make sure that the network installation is
made (see "Use your Blu-ray disc/ DVD
player" > "Set up a network").
Make sure that the wireless network is
not disturbed by microwave ovens, DECT
If the wireless network does not work
properly, try a wired network installation
(see "Use your Blu-ray disc/ DVD player" >
"Set up a network").
Net TV does not work.
Make sure that the network is correctly
connected (see "Use your Blu-ray disc/
DVD player" > "Set up a network").
Make sure that the network installation is
made (see "Use your Blu-ray disc/ DVD
player" > "Set up a network").
Check the router connection (refer to the
user manual for the router).
Browse PC and Net TV work slowly.
Look in your wireless router’s user manual
for information on indoor range, transfer
rate, and other factors of signal quality.
You need a high speed Internet connection
for your router.
3D videos
Cannot see 3D effects
Make sure that 3D output is turned on(see
"Use your Blu-ray disc/ DVD player" >
"Play a Blu-ray 3D video").
Make sure that the disc title being played is
Blu-ray 3D compliant.
Make sure that the TV is 3D and HDMI
compliant, and the TV is set to 3D mode
(refer to the TV's user manual).
Make sure that the 3D glasses are activated
(refer to the TV’s user manual).