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Sound
No audio output from the TV.
Ensure that the audio cables are connected to •
the audio input of the TV.
Assign the audio input of the TV to the •
corresponding video input. See the TV user
manual for details.
No audio output from the loudspeakers of the
audio device (home theater /amplifier/receiver).
Ensure that the audio cables are connected to •
the audio input of the audio device.
Turn on the audio device to its correct audio •
input source.
No 7.1 - channel audio from the loudspeaker of
the audio system.
Ensure that the disc contains 7.1 - channel •
audio.
Ensure that the audio device supports 7.1 - •
channel audio.
Ensure that the audio format is supported •
by the disc and the connected audio device
(amplifier/receiver).
No sound on HDMI connection.
You may not hear any sound from the HDMI •
output if the connected device is non-HDCP
compliant or only DVI-compatible.
No secondary audio output for Picture-in-Picture
feature.
When • [Bitstream] under the [HDMI Audio]
or [Digital Audio] menu is selected, interactive
sound like secondary sound for Picture-in-
Picture feature is muted. Deselect [Bitstream].
Play
Disc cannot be played.
Ensure that the disc is correctly loaded.•
Ensure that this player supports the disc. See •
“Your Blu-ray disc player” > “Playable media”.
Ensure that this player supports the region •
code of the DVD or BD.
For DVD±RW or DVD±R, ensure that the •
disc is finalized.
Clean the disc. •
Data files (JPEG, MP3, WMA) cannot be played
or read.
Ensure that the data file was recorded in the •
UDF, ISO9660 or JOLIET format.
Ensure that the disc does not contain more •
than 9,999 files for DVD, and 999 files for CD.
Ensure that the JPEG file extension is.jpg, .JPG, •
.jpeg or .JPEG.
8 Troubleshooting
Warning
Risk of electric shock. Never remove the casing of the •
player.
To keep the warranty valid, never try to repair the
player yourself.
If you have problems using this player, check the
following points before you request service. If you still
have a problem, register your player and get support
at www.philips.com/welcome.
Main unit
No reaction to the remote control.
Connect this player to the power outlet.•
Point the remote control at the IR sensor •
located on the front panel of this player.
Insert the batteries correctly.•
Insert new batteries in the remote control.•
Picture
No picture.
See TV manual for correct video input •
selection. Change the TV channel until you see
the Philips screen.
No picture on HDMI connection.
If this player is connected to an unauthorized •
display device with an HDMI cable, the audio/
video signal may not be output.
Check if the HDMI cable is faulty. Replace a •
new HDMI cable.
On the remote control, press •
and then
press “731” (numeric buttons) to recover
picture display.
No high-definition video signal on the TV.
Make sure that the disc contains high-definition •
video.
Make sure that the TV supports high-definition •
video.
Blu-ray 3D effect is not seen on the TV.
3D option on this player is turned off. Enable •
3D output (see “Adjust settings” > “Video
setup” > [Blu-ray 3D video]).
Ensure that the disc title being played is Blu-ray •
3D compliant.
Ensure that the TV is 3D and HDMI compliant, •
and the TV is set to 3D mode (refer to the
TV’s user manual).
Ensure that the 3D glasses are activated (refer •
to the TV’s user manual).
EN