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TROUBLESHOOTING 37
Symptom Cause Remedy
Intermittent reception.
The picture is not sharp and on-
screen text is difficult to read.
You cannot find all the channels
you think should be available.
The picture on some channels
seems to have been stretched or
squashed.
Even if you use the number
buttons, you cannot access a
particular channel.
You set a timer but did not record
what you wanted.
The order of the channels has
changed.
Faulty connections
Incorrect dish pointing
TV SCART output format not set
to RGB
TV SCART not connected to the
RGB-capable SCART socket of
your TV set.
Inappropriate TV SCART
The signal to your aerial may be
weak.
Your aerial may need adjusting or
your local transmitter may not be
working.
The broadcast is probably in wide
screen and the receiver settings
may not be correct.
The parental lock has been
activated on this channel and a
message asks for your parental
code.
The video was set incorrectly
They have been re-arranged as
described in chapter 7.
Check all connections and cable.
Adjust the dish pointing. Fasten the
antenna securely.
Change the setting of the TV
SCART item to RGB from the
System Setting menu.
Refer to your TV User Manual.
Use the SCART cable supplied
with your receiver.
Try retuning your receiver,
following the relevant steps in the
Quick installation chapter. If you
are still missing channels, your
aerial may need adjusting.
Call your local dealer.
Check the receiver “TV format”
option setting, following the
information in chapter 7.6.2. If you
have a wide screen TV, you may
also need to check the settings on
your TV.
Enter your parental code to access
the channel or remove it as a
locked channel.
Make sure that your video is set
for the same time as your digital
receiver.
Refer to this chapter to change the
order again.
Note:
if you have tr
ied all of the actions suggested abo
ve
,
and cannot solve the problem; please contact your
dealer or ser
vice pro
vider.
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