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Picture freezes momentarily – Check the disc for fingerprints/scratches and
during playback clean with a soft cloth wiping from centre to edge.
No return to start-up screen when – Reset the unit by switching the player off, then on
disc is removed again.
The player does not respond to –Aim the Remote Control directly at the sensor
the Remote Control on the front of the player.
– Reduce the distance to the player.
– Replace the batteries in the Remote Control.
– Re-insert the batteries with their polarities (+/–
signs) as indicated.
Buttons do not work –To completely reset the player, unplug the AC
cord from the AC outlet for 5-10 seconds.
Player does not respond to some – Operations may not be permitted by the disc.
operating commands during playback. Refer to the instructions of the disc jacket.
DVD Player cannot read – Use a commonly available cleaning CD/DVD to
CDs/DVDs clean the lens before sending the DVD Player for
repair.
Menu items cannot be selected – Press STOP twice before selecting System Menu.
– Depending on the disc availability, some menu items
cannot be selected.
Unable to play DivX movies – Check that the DivX file is encoded in ‘Home
Theater’ mode with DivX 5.x encoder.
Unable to select Progressive Scan on/off – Check that the output of the video signal is switch to
‘YUV’.
No sound during DivX movies playback – The audio codec may not be supported by the DVD
player.
Troubleshooting
Problem Solution
Visit us at www.p4c.philips.com for service support
01-34 DVP720_AP 18/03/2004, 10:39 AM33