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The player does not respond to – Aim the Remote Control directly at the sensor
the Remote Control on the front of the player.
– Reduce the distance to the player.
– Replace the batteries in the Remote Control.
– Re-insert the batteries with their polarities (+/–
signs) as indicated.
Buttons do not work – To completely reset the player, unplug the AC
cord from the AC outlet for 5-10 seconds.
Player does not respond to some – Operations may not be permitted by the disc.
operating commands during playback. Refer to the instructions of the disc jacket.
DVD Player cannot read – Use a commonly available cleaning CD/DVD to
CDs/DVDs clean the lens before sending the DVD Player for
repair.
Menu items cannot be selected – Press STOP twice before selecting System Menu.
– Depending on the disc availability, some menu items
cannot be selected.
Unable to play DivX movies – Check that the DivX file is encoded with DivX 3.11,
4.x and 5.x encoder.
Unable to select Progressive Scan on/off – Check that the output of the video signal is switch to
‘YUV’.
No sound during DivX movies playback – The audio codec may not be supported by the DVD
player.
The contents of the memory cards – The memory card format is not compatible with the
cannot be read player.
Slow operations of the memory cards – Big file size or high resolution memory cards takes
longer time to read and display on the TV screen.
The memory card cannot be inserted – Make sure the memory card is slotted correctly
before insert.
Troubleshooting
Visit us at www.p4c.philips.com for service support
Problem Solution