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Getting Started
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• After I load a DVD disc, it ejects
automatically after a few seconds!
Most likely, the disc is the wrong region
for your player. The region number should
be printed on the disc; check it against
the region number of the player (which
you can find on the rear panel). See also
DVD-Video regions
on page 11.
If the region number is OK, it may be that
the disc is damaged or dirty. Clean the
disc and look for signs of damage. See
also
Taking care of your player and discs
on
page 79. Check also that the disc is
aligned properly in the disc tray and that
it’s loaded label-side up.
• Why won’t the disc I loaded play?
First check that you loaded the disc the
right way up (label side up), and that it’s
clean and not damaged. See
Taking care
of your player and discs
on page 79 for
information on cleaning discs.
If a disc loaded correctly won’t play, it’s
probably an incompatible format or disc
type, such as DVD-ROM. See
Disc /
content format playback compatibility
on
page 9 for more infomation on disc
compatibility.
• There’s no picture!
Check the front panel and make sure that
the
PURE AUDIO
indicator isn’t lit. If it is,
press the
PURE AUDIO
button to switch
the video and HDMI outputs back on. See
also
Front panel
on page 24.
Also make sure that if your TV isn’t
compatible with progressive scan video,
that the
PROGRESSIVE
indicator isn’t lit.
If it is, press the
PROGRESSIVE
button to
switch the video output back to interlace.
See also
Front panel
on page 24.
•I have a widescreen TV so why are there
black bars at the top and bottom of the
screen when I play some discs?
Some movie formats are such that even
when played on a widescreen TV, black
bars are necessary at the top and bottom
of the screen. This is not a malfunction.
•I have a standard (4:3) TV and set the player
to show widescreen DVDs in pan & scan
format, so why do I still get black bars top
and bottom with some discs?
Some discs override the display
preferences of the player, so even if you
have
4:3 (Pan & Scan)
selected, those
discs will still be shown in letterbox
format. This is not a malfunction.
• My DVD-Audio disc starts playing, but then
suddenly stops!
The disc may have been illegally copied.
• My CD with MP3 tracks won’t play!
Make sure that the tracks are encoded in
MPEG1 audio layer 3 format. See also
Compressed audio compatibility
on
page 9.
• Some MP3 tracks don’t show up. Where are
they?
Filenames that don’t end with the
extension “.mp3” won’t be recognized by
this player. Also, if there are more than
250 folders or tracks on the disc, only the
first 250 are recognized. See also
Compressed audio compatibility
on
page 9.
• There’s no sound from the analog/optical/
coaxial outputs or the HDMI interface!
Check the front panel and make sure that
the
PURE AUDIO
indicator isn’t lit. If it is,
press the
PURE AUDIO
button to switch
the digital audio (optical/coaxial and
HDMI) outputs back on.
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