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Instruction Manual
12
TROUBLESHOOTING GUIDE
Check the following guide for a possible correction to a problem before contacting customer support.
Symptoms Correction
No power z Connect the power plug into the wall outlet securely.
Dark, Poor or No picture
z Verify the connection from the VCR video output to the TV video input is secure.Then switch
TV to the appropriate Video mode by pressing TV/VIDEO button.
z Adjust picture setting for tint, color brightness and sharpness.
z Verify coaxial cable from antenna is connected to RF IN.
No sound
z Connect the audio cables into the terminals securely.
z Verify the connection from the VCR audio output to the TV audio input. Then switch to the
appropriate mode on the receiver. Refer to your audio amplifier owner's manual.
z Verify the volume is at an appropriate level and the mute feature is not on.
No TV signal
z If television is connected through a stereo receiver use its volume control to adjust stereo
speaker sound.
z Verify the TV is set to Antenna mode.
z Make sure the antenna is securely connected to the RF in jack.
z Unplug the TV from the wall for 30 seconds, then plug in and try again.
z Unplug the antenna connection from the back of the TV, unplug the TV from the wall, wait
for 30 seconds, and then try again.
Stripe or purple interfe-
rence appears in the
screen.
z Verify the speakers around the TV set are shielded otherwise move them at least 6 inches
away.
Picture becomes snowy.
z Verify the antenna lead wire is in working condition.
z Verify the antenna is connected securely to the RF in jack.
Picture with multi-image
z Use an omni directional outdoor antenna.
z Move the antenna around to minimize multi-images.
TV channel not received
z Make sure the Air/Cable setting is correct.
z Channel may be locked with block channel feature, such as Parental Control.
Factory default setting is 6688.
z Check Add/Erase feature, as channel may be have been erased during set up.
Black box appears on
screen.
z Verify Closed Caption feature is off.
Remote control
doesn't operate.
z Batteries may be weak. Replace batteries.
z Recheck the batteries are installed correctly with the correct +/- polarity.
z Make sure nothing is in between the remote and the remote sensor.