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PolyCom EX User Manual Aug. 18, 2004 v 1.1 Page 13 of 13
CHAPTER 2 – TROUBLESHOOTING
PROBLEM POTENTIAL SOLUTION
Monitors are black.
The system may be in standby mode. Pick up the touch sensitive
remote control. The Main Menu screen should appear on the main
monitor.
The monitors may be turned off. Locate the POWER button(s) on
the monitor(s) and turn it (them) on.
Remote control and the
monitor(s) both appear to be
without power.
Locate the power switches on both the codec and monitor (refer to
the section in Chapter 1: Turning the PolyCom EX system on and
off).
The system must go through a start up process. This takes just a
moment.
The system is ready to make and/or receive calls once the IP
indicators on the Main Menu turn green. Should one or more of the
indicators remain red, turn the PolyCom EX system off. Wait
approximately ten (10) seconds before turning the system on again.
You cannot see the other sites.
Ask the site that cannot be seen to send their image from their main
camera;
Press the NEAR button on the remote control so that the visual
icons appear at the bottom of the main monitor.
Use the left arrow key on the remote control to select the first visual
clue on the left.
You cannot hear the other sites
Your volume may be turned down too low. Push and hold down the
volume increase button on the remote control.
The far end may have their mute feature on. Ask the far site to take
themselves off mute.
The ‘You have a video call.
Would you like to answer?’
message appears accompanied
by ringing.
This means that the system has been placed in Manual Answer
mode.
To accept the call, select the YES option.
Your system can be on ‘manual answer mode,’ or ‘auto answer
mode.’ Please check with your technical support to make sure your
system is set up properly for the NORTH Network.
Remote Control will not respond.
Make sure the remote control has a direct path to the camera or
microphone. The remote control will not work if the view between
the remote transmitter and the receiver is obstructed.
Check to ensure batteries are OK by replacing them with new ones.
The remote control is powered by three AAA batteries.
If problem persists, contact NORTH Network Support Services 1-866-480-CALL (2255).
Copyright © NORTH Network 1998.
The information herein may be reproduced provided that it is accurate and NORTH Network is credited as the source.