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FAQ’S
45 Frequently Asked Questions
FREQUENTLY ASKED QUESTIONS
Why are the program titles and descriptions old in my remote?
• The Guide Remote* stores up to seven days of TV Listings. If you have not
downloaded the listings in more than seven days expired program titles and
listings will appear in your remote. Updated program titles will appear again in
your remote after you sync your remote.
Why can I not get a full seven-day Guide in my remote?
• Some digital cable and satellite systems have hundreds of channels. Unless you
remove some from your listings, you may receive less than a full seven days of
listings. Reduce the number of channels in your lineup in the Settings section
on your homepage
• If you elected to download Guide Listings for All Day everyday, Sunday
thorough Saturday, you may receive less than a full seven days of listings.
Increase the number of days of Guide Listings by electing not to download
listings for parts of the day that you do not watch TV. Remove one or more day-
parts in the Settings section on your homepage.
• If you elected to download Program Descriptions into your remote, and have a
large channel lineup, you may receive less than a full seven days of listings. Try
turning off the Program Descriptions option in the Settings section on your
homepage.
How often should I sync my remote to update my TV Listings?
• We recommend that you sync your remote at least once a week. This ensures
you have up-to-date Guide Listings in your remote.
Can the Guide Remote support TV listings for satellite systems?
• Yes, the Guide Remote supports TV Listings for satellite systems such as
DirecTV, Dish, Bell ExpressVu, etc.
• The Guide Remote does not
support listings for C-band satellite systems.
Can I download TV listings for my cable and satellite system at the same time into
my Guide Remote?
• The Guide Remote can only support Guide listings for one service type at a
time. You cannot download both into your remote simultaneously.
Will the Guide Remote work with my cable system?
Yes, the Guide Remote supports Guide listings for cable systems.