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FAQ’S
46 Frequently Asked Questions
How do I update my email address?
• On the Web site, log into the Members section.
• Click on Settings.
• In Settings, click on Change next to Login Information.
• Enter your new User Name (email address) and click Update.
• We will automatically send you an email at your new address. Go to your email
and click on the link inside the email to finalize the change.
What kind of computer system do I need in order to use the Guide Remote?
To use the Guide Remote, you should meet the following requirements:
• A PC running Windows 98SE, ME, 2000 or XP.
• Internet Explorer 5.0+, Netscape 4.0+ or AOL 5.0+ Web Browser (
Note: Microsoft
Internet Explorer 5.0+ must be installed on your computer even if it is not your default
browser, because RemoteLinker uses resource files provided only with Internet Explorer.)
• One available USB port
• A CD ROM drive
• At least 5 MB free hard disk space
• At least 8 MB RAM
• An active connection to the Internet
Why can't I complete a Guide Remote sync on my Windows ME/98SE/2000/XP
system?
RemoteLinker has been successfully tested on all of the above-mentioned operating
systems. This software was specifically designed to use the USB drivers supplied by
Microsoft in each operating system and does not install drivers for you. Reliability is
assured if the following three conditions are met:
• The system meets the minimum system requirements listed in this FAQ.
• The operating system and all of the USB drivers were properly installed without
errors.
• The system anti-virus software was disabled during the RemoteLinker software
installation/uninstallation.
Please use the Windows Update feature for your PC; particularly for the core, hardware
driver and Internet Explorer patches that Microsoft provides. If you still experience
difficulty syncing your Guide Remote, please contact customer service at 949-450-1670.