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34 USTIP USER GUIDE
DIRECT ANALOG USER
CONSOLE PROBLEM
SOLUTION
The Direct Analog User
Console does not
function.
Make sure the KVM switch is functioning properly. Make sure
that USTIP is turned on. USTIP must be powered on for the Direct
Analog User Console to function. The cable located inside USTIP
that connect the Direct Analog User Console port(s) may have
disconnected – Contact Raritan Technical Support for assistance.
I cannot seem to gain
steady keyboard/mouse
control of the active
Target Server from a
Direct Analog User
Console.
Keyboard/mouse control of a Target Server from a Direct Analog
User Console is shared on a first active keyboard/mouse input
basis with any remote users who may be currently connected.
Ensure that no remote users are currently attempting to control the
active Target Server.
I cannot view the Target
Server that I am looking
for from a Direct Analog
User Console.
Ensure that you are looking at the Direct Analog User Console
connected to the correct User Port. Remember, Direct Analog
User Consoles can be attached to User Ports 1 through 4. Each
User Console will view the path of the matching KVM Port. For
example, the User Console attached to User Port 1 will view the
KVM path attached to KVM Port 1. Similarly, the User Console
attached to User Port 2 will view the KVM path attached to KVM
Port 2, and so on.