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Chapter 3 19
Other Information
Troubleshooting
No picture, no sound but TV is on
• Maybe the cable/antenna setting is set to the wrong position. Select Tuning from the Main menu, highlight the Reception option, and
use the VOL + and VOL – buttons to choose the correct signal type. Go to pages 16 for detailed instructions.
• The channel might be inactive — change channels.
• If you’re watching your VCR and it’s connected with coaxial cable to the ANTENNA jack, tune the TV to channel 3 or 4 (whichever
channel is selected on the 3/4 switch on the back of your VCR). Also check to make sure the TV/VCR button on the VCR is in the
correct mode (press the TV/VCR button on your VCR).
Sound okay, picture poor
• Check antenna connections. Make sure all of the cables are firmly connected to the jacks.
• Try adjusting sharpness function to improve weak signals. Go to page 21 for more instructions.
Black box appears on the screen
• Closed-captioning might be on. Check the Closed-Caption item in the Setup menu. Go to page 16 for more instructions.
Color distorted in one or more areas of the screen
• Try unplugging the set for at least 15 minutes. Plug the set back in (make sure to insert the plug firmly into the socket) and press
POWER on the remote or on the TV itself. For best results, position the TV before you plug it back in.
The Remote Control Doesn’t Work
• Something might be between the remote and the remote sensor on the component. Make sure there is a clear path.
• Maybe the remote isn’t aimed directly at the TV.
• Maybe batteries in remote are weak, dead or installed incorrectly. Put new batteries in the remote.
• You might need to drain the remote’s microprocessor: remove batteries and press the number 1 button for at least 60 seconds.
Release the 1 button, replace the batteries, and (if necessary) program the remote again.