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Chapter 5 69
• If using an S-Video connection, DVI-HDTV, component and video remember to also connect the component’s L and
R AUDIO OUT jacks to the TV’s L and R INPUT jacks.
• Check the position of the INT W/EXT SURR and EXT switch on the back of the TV.
• Make sure the correct Audio Processor mode (Mono, Stereo, SRS, FOCUS and TruSurround) is selected.
Can’t select certain channel
• May be blocked or not approved in the Parental Controls menu.
• If using a VCR, check to make sure the TV/VCR button on the VCR is in the correct mode (press the TV/VCR button
on your VCR).
Noisy stereo reception
• May be a weak station. Use Audio menu to choose Mono sound.
No picture, no sound but TV is on
• Maybe the cable/air function is set to the wrong position. Select GUIDE Plus+ Menu from the Main menu, select
the GUIDE Plus+ Setup option, and provide the correct information on the following screens. Go to pages 20-21 for
detailed instructions.
• The channel might be blank — change channels.
• If you’re watching your VCR and it’s connected with coaxial cable to the CABLE/ANTENNA jack, tune the TV to
channel 3 or 4 (whichever channel is selected on the 3/4 switch on the back of your VCR). Also check to make sure
the TV/VCR button on the VCR is in the correct mode (press the TV/VCR button on your VCR).
Sound okay, picture poor
• Check antenna connections. Make sure all of the cables are firmly connected to the jacks.
• Try adjusting sharpness function to improve weak signals. Go to page 54 for more instructions.
Black box appears on the screen
• Closed-captioning might be on. Check the Caption Display control panel in the Preferences menu. Go to page 62 for
more instructions.
Every time I turn on the TV, the Guide is on the screen
• The GUIDE Plus+ system automatically appears on the screen when you use the TV button on the remote to turn on
the TV. You can turn off this feature by pressing GUIDE on your remote control and then select the Menu bar. Press
the right arrow button to select Setup. Choose Review options and select OFF.
GUIDE Plus+ System Problems
GUIDE Plus+ setup won’t turn off tape for VCR setup and/or channel 02 cable box
• Check to see if the G-LINK wands are positioned correctly in front of components’ remote sensors.
• GUIDE Plus+ system control of cable box is slower than direct control of the box itself. Keep this in mind when
changing channels.
• You may have an incorrect GUIDE Plus+ Channel Lineup. The guide may get out of sync with the cable provider. Use
the GUIDE Plus+ Setup in the GUIDE Plus+ Menu to change the zip code to 99999. Turn the TV off for 10 minutes.
Use Setup again to change the zip code back to the correct value. If asked, be sure to select the correct channel
lineup from the on-screen list.