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Troubleshooting
Most problems with the HDP50 Powerlink Internet Media Kit can be solved
by correcting common mistakes in installation. If the steps below do not solve
your difficulty, remove both units from the electrical outlets, remove all cords
and reinstall making sure to follow instructions on page 3. If you still experience
difficulty with the units, contact RCA customer service at 1-800-409-5111.
Your situation (system location, characteristics of the home/office) can, in some
instances, affect performance and occasional interference may be experienced.
Some static, buzzing or humming at certain locations within the operating area
is possible. However, if you experience unusual levels of noise, follow the trouble
shooting actions below.
Problem Possible Solutions
Power indicator
doesn't light
Make sure the unit is plugged directly into a functional AC outlet—
not a switched outlet, plug strip, unit surge suppressor, extension
cord or GFCI-protected outlet. Try various electrical outlets. If
problem persists, contact customer support at the number listed
above.
Power indicator is
on; Link indicator
is blinking red
or off
The unit may not be installed correctly. Refer to the set up section
and install it again.
The units might be too far apart from each other. Try different
electrical outlets until you get a blinking green or blinking orange
Link indicator.
The indicator lights on the front of each HDP50 unit show you the status of each
unit as well as the status of the connection between the units.
Power indicator (red)
On
Blinking
Off
Power on
Standby mode*
Power off
Link indicator
(green/orange/red)
On
Blinking
Green
Orange
Red
Off
Powerlink Link detected, no traffic
Powerlink traffic detected
Powerlink connection quality is good
Powerlink connection quality is fair
Powerlink connection quality is bad
No Powerlink Link detected
Data indicator
(green)
On
Blinking
Off
Ethernet Link detected
Ethernet traffic detected
No Ethernet Link detected
* If an HDP50 unit loses its Ethernet link for more than 60 seconds (or if you
unplug its Ethernet cable), it goes into standby mode. The Power indicator blinks
in standby mode. The Link and Data indicators turn off.
Lights and Indicators
continues on next page...